# Event Details - **Event Name**: Motivational Interviewing for Sales & Service – 1 Day Workshop | Newcastle - **Event Start and End Date**: Sat, 06 Dec, 2025 at 09:00 am – Fri, 13 Mar, 2026 at 05:00 pm - **Event Description**: Strengthen customer relationships and guide clients toward value-aligned decisions using motivational interviewing techniques.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 1 Full Day (9:00 AM – 5:00 PM)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, beverages, and light snacks will be provided during the session.Course Overview:This 1 Day workshop introduces customer service and sales professionals to Motivational Interviewing (MI) — a collaborative, client-centered approach that strengthens rapport, trust, and engagement. Through interactive exercises, role plays, and real-world examples, participants will learn to guide clients toward decisions that align with their needs and values, enhancing customer satisfaction, loyalty, and sales effectiveness. Participants will leave with practical tools to handle challenging conversations and inspire client commitment. The course emphasizes ethical influence and long-term relationship building.Learning Outcomes:By the end of this course, you will be able to: Apply MI techniques to improve client communication and engagementBuild strong, trust-based relationships with customersRecognize and respond to client resistance effectively Guide clients toward decisions aligned with their needs and valuesEnhance customer satisfaction, loyalty, and sales performanceDevelop a personal plan to integrate MI into daily practiceTarget Audience: Customer service representatives and team leadsSales professionals and account managersClient relationship managers Business development and support staffWhy is it the Right Fit for You?Customer service and sales professionals often face challenges in motivating clients and building long-term loyalty. This course equips participants with practical MI tools to strengthen rapport, guide decisions ethically, and enhance engagement, improving customer satisfaction and business outcomes.©2025 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team?In-house sessions are available for organizations seeking to embed motivational communication skills across sales and service teams, improving client relationships and team effectiveness. Customized programs ensure everyone gains hands-on experience for immediate application.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events5/banners/3ee72110-c5e6-11f0-a796-85543d726026-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events7/banners/3f249f40-c5e6-11f0-9e15-47c88bfad348-rimg-w983-h740-dc91938e-gmir.jpg https://cdn-az.allevents.in/events6/banners/3f5fac70-c5e6-11f0-a796-85543d726026-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events3/banners/3f986fb0-c5e6-11f0-a796-85543d726026-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events9/banners/3fd44030-c5e6-11f0-a796-85543d726026-rimg-w898-h740-dcffffff-gmir.jpg AgendaModule 1: Introduction to Motivational InterviewingInfo: • Understand MI principles and client-centered communication • Recognize the importance of motivation in customer decisions • Identify barriers to client engagement • Icebreaker ActivityModule 2: Core MI Communication TechniquesInfo: • Master open-ended questions, affirmations, reflections, and summaries (OARS) • Practice active listening and empathy • Learn to respond to resistance and hesitation • Activity Module 3: Building Client RapportInfo: • Establish trust and credibility with clients • Recognize verbal and non-verbal cues • Tailor communication to individual client needs • Role PlayModule 4: Eliciting Client MotivationInfo: • Explore intrinsic motivations behind client decisions • Guide clients toward value-aligned choices • Avoid high-pressure or coercive tactics • Case StudyModule 5: Handling Objections and ResistanceInfo: • Address client hesitations constructively • Reframe objections into opportunities for discussion • Maintain rapport during challenging conversations • Simulation ExerciseModule 6: Applying MI in Sales & Service InteractionsInfo: • Integrate MI into sales calls, service consultations, and follow-ups • Balance persuasion with client autonomy • Encourage long-term client satisfaction and loyalty • ActivityModule 7: Developing a Personal MI Action PlanInfo: • Create a strategy to apply MI techniques in daily client interactions • Set measurable goals for rapport, engagement, and sales outcomes • Plan continuous improvement and skill development • Action Plan Presentation - **Event URL**: https://allevents.in/newcastle/motivational-interviewing-for-sales-and-service-1-day-workshop-|-newcastle/100001967288095652 - **Event Categories**: workshops, business - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fmotivational-interviewing-for-sales-service-1-day-workshop-newcastle-tickets-1967288095652 - **Ticket Price Range**: min: 401.55, max: 551.91, currency: AUD ## Event venue details - **city**: Newcastle - **state**: NS - **country**: Australia - **location**: Regus Newcastle, NSW - **lat**: -32.9278606 - **long**: 151.7832938 - **full address**: Regus Newcastle, NSW, Level 1, Suite 107, 17 Bolton Street, Newcastle, Australia ## Event Organizer details - **affiliate_id**: 10 - **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events10/banners/907a32a18dfcc6c3e20460c7b05f88a1a357d24dfeb2465e11bc52d495e9f74e-rimg-w1200-h600-dcd6eaf3-gmir.jpg?v=1763625343 - **Alt text**: thumbnail - **Image URL**: https://dyn-image.allevents.in/generate-image?v=4&title=Motivational+Interviewing+for+Sales+%26+Service+%E2%80%93+1+Day+Workshop+%7C+Newcastle&date=06+Dec ## FAQs - **Q**: When is the event happening? - **A:** Sat, 06 Dec, 2025 at 09:00 am - **Q**: Where is the event happening? - **A:** Regus Newcastle, NSW, Level 1, Suite 107, 17 Bolton Street, Newcastle, Australia - **Q**: What is the ticket price? - **A:** starting from 401.55 up to 551.91 AUD - **Q**: Who is organizing the event? - **A:** MG Aussie - **Q**: What type of event is this? - **A:** workshops, business - **Q**: Where can I find ticket details about Motivational Interviewing for Sales & Service – 1 Day Workshop | Newcastle ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Motivational Interviewing for Sales & Service – 1 Day Workshop | Newcastle", "image": "https://cdn-az.allevents.in/events10/banners/907a32a18dfcc6c3e20460c7b05f88a1a357d24dfeb2465e11bc52d495e9f74e-rimg-w1200-h600-dcd6eaf3-gmir.jpg?v=1763625343", "startDate": "2025-12-06", "endDate": "2026-03-13", "url": "https://allevents.in/newcastle/motivational-interviewing-for-sales-and-service-1-day-workshop-|-newcastle/100001967288095652", "location": { "@type": "Place", "name": "Regus Newcastle, NSW", "address": { "@type": "PostalAddress", "streetAddress": "Level 1, Suite 107, 17 Bolton Street", "postalCode": "2300", "addressLocality": "Newcastle", "addressRegion": "NS", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-32.9278606", "longitude": "151.7832938" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Strengthen customer relationships and guide clients toward value-aligned decisions using motivational interviewing techniques.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-04-05", "availabilityEnds": "2026-03-13", "validFrom": "2026-04-05", "lowPrice": "401.55", "highPrice": "551.91", "price": "401.55", "url": "https://allevents.in/newcastle/motivational-interviewing-for-sales-and-service-1-day-workshop-|-newcastle/100001967288095652" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-04-05", "availabilityEnds": "", "validFrom": "2026-04-05", "url": "https://allevents.in/newcastle/motivational-interviewing-for-sales-and-service-1-day-workshop-|-newcastle/100001967288095652", "price": "401.55", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-04-05", "availabilityEnds": "", "validFrom": "2026-04-05", "url": "https://allevents.in/newcastle/motivational-interviewing-for-sales-and-service-1-day-workshop-|-newcastle/100001967288095652", "price": "446.03", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-04-05", "availabilityEnds": "", "validFrom": "2026-04-05", "url": "https://allevents.in/newcastle/motivational-interviewing-for-sales-and-service-1-day-workshop-|-newcastle/100001967288095652", "price": "551.91", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "MG Aussie", "url": "https://allevents.in/org/mg-aussie/26713862", "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills" } ] } ] ```